FAQ
Frequently Asked Questions
Don't see your question here? Email us or message WhatsApp: (650) 440-0426.
Are the items you source authentic?
Yes. Every item is sourced from official retailers, authorized resale channels, or verified/authenticated marketplaces — we don't buy from unverified third-party sellers. See our 100% Authentication Guarantee for details.
Do I need a business account to submit a request or get a quote?
No. Anyone can submit a custom request without an account. You can optionally set up a business account afterward — same email, just add a password — to track requests and orders from a dashboard instead of over email.
How long does a quote take?
Most requests get a quote back within 2 business days, sent to the contact email you provide.
What's included in a quote?
Landed cost, duty, and freight are all included in the quoted total before you commit to anything — nothing gets sourced or charged until you confirm.
Can I give my target price in a currency other than USD?
Yes — the custom request form lets you specify a target unit price in USD, AED, MXN, INR, AUD, CAD, GBP, or EUR, so we're working from the number you actually mean. Final invoicing is in USD unless we arrange otherwise.
Does providing a shipping address help my quote?
Yes. Landed cost depends on destination — duty, freight, and customs handling all vary by country and region. The more complete your shipping address, the more accurate the quote.